Frequently Asked Questions
Everything you need to know about shopping with Assaf Trading LLC.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the UAE, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 14-day return policy for most items. Products must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund or exchange.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.
Which payment methods do you accept?
Assaf Trading LLC accepts all major credit and debit cards (Visa, Mastercard, AMEX), as well as Apple Pay and Cash on Delivery (COD) for select regions.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results with our chart to find the perfect fit for our fashion collections.
Do you offer international shipping?
Yes, we ship our fashion products worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.